1. At a glance
- All fees are in US dollars (USD) and are set out in a written proposal or on the package page.
- A 50% deposit is required to start an engagement. Deposits are non-refundable but credited in full against your final invoice.
- Packages you order on our website are invoiced in full and can be refunded in full if you cancel before work starts.
- Pay by wire transfer, or with the payment link on your invoice.
- Questions about a payment or refund? Email hello@sjventures.llc.
This policy forms part of our terms of service.
2. Refund policy
Packages
- Before work starts: if you cancel before we start work on your package, we will refund the full amount you paid.
- After work starts: once work on your package has begun, the package is non-refundable.
- When work starts: work starts when we begin the work described on the package page, for example when we start a search or hold a session with you. We will confirm by email when work on your package begins.
Deposits
Deposits for proposal-based engagements are non-refundable. They are credited in full against the final invoice for that engagement.
If we cannot deliver
If we cancel an engagement or package, or cannot deliver it for reasons within our control, we will refund any amount you have paid for work we have not delivered.
How to request a refund
Email hello@sjventures.llc with your name, the invoice number or payment receipt, and the reason for your request. We will confirm whether the refund applies and, if it does, process it promptly.
Refunds are paid to the original payment method where possible. Card and bank refunds usually take several business days to reach you. Refunds are made in USD, so the amount you receive may differ from what you paid if your bank converted the currency.
Nothing in this policy limits any rights you have under applicable law that cannot be excluded.
3. Fees and proposals
- Fees are quoted in USD in a written proposal, or shown on the package page for packages.
- Third-party costs, travel and taxes are billed separately unless the proposal or package page says otherwise.
- Success fees apply only where agreed in writing before the work starts.
4. Deposits and balance payments
- A deposit of 50% of the fee is required before we start work on an engagement, unless the proposal says otherwise.
- The balance is invoiced as set out in the proposal, for example on delivery or at agreed milestones.
- Packages are invoiced in full when you order and paid before work starts, so no separate deposit applies.
5. Invoices
- Invoices are due within 7 days of the invoice date.
- Please quote the invoice number when you pay.
- Late payments accrue interest as set out in our terms of service, and we may pause work until an overdue invoice is paid.
6. How to pay
Payment link
Your invoice may include a payment link. It takes you to our payment provider’s secure page, where you can pay by the methods it offers, such as card or ACH Direct Debit from a US bank account. Where we offer online payment on our website, you can also pay there with your invoice number.
International wire transfer
International clients can pay by wire transfer. Our bank details are provided on your invoice only. We never publish bank details on our website. If you receive bank details that differ from those on your invoice, or a message saying our bank details have changed, do not pay. Contact us first at hello@sjventures.llc to check.
We do not accept cash.
7. ACH payments (US bank accounts)
This section applies if you pay by ACH Direct Debit through a payment link.
- US accounts only. ACH Direct Debit works only with US bank accounts. If you bank outside the US, please pay by card or wire transfer.
- Processing time. ACH payments take several business days to clear. During this time your payment will show as processing.
- When work starts. For deposits and packages paid by ACH, we may wait until the payment has cleared before starting work.
8. If an ACH payment fails
An ACH payment can fail, for example because of insufficient funds or incorrect account details. If this happens:
- we will let you know by email;
- you can pay again by ACH or by another method, such as card or wire transfer; and
- work may pause until a payment has cleared.
If your bank charges a fee for a failed or returned payment, that fee is your responsibility.
9. Receipts
When you pay using a payment link, the payment provider sends a receipt to the email address you enter. If you need a copy of a receipt or invoice, email us.
10. Currency, conversion and bank fees
- All payments are in USD.
- If you pay from an account in another currency, any currency conversion charges are your responsibility.
- Bank fees charged by your bank or an intermediary bank, including wire transfer fees, are your responsibility. Please make sure we receive the full invoiced amount.
11. Taxes
Fees exclude taxes, duties and similar charges unless stated. Where tax applies, it will be shown on the invoice. If you are required to withhold tax from a payment, please tell us before you pay so we can agree how to handle it.
12. Disputes and chargebacks
If you have a problem with a payment or a charge you do not recognize, please contact us first at hello@sjventures.llc. Most issues can be resolved quickly.
If you file a dispute or chargeback with your bank or card issuer, we will respond with evidence of the agreed scope and the work delivered, such as the proposal, service agreement, package page and correspondence. If a chargeback is filed for work that was agreed and delivered, the amount remains due.
13. Contact for billing questions
SJ Ventures LLC
16192 Coastal Highway, Lewes, Delaware 19958, USA
Email: hello@sjventures.llc
You can also use our contact page. For how we handle personal information during payments, see our privacy policy.