Packaging and unboxing experience
Packaging that reflects your brand, works in use and makes the unboxing memorable.
From $3,000 per project
Sales & Marketing · Customer Experience
Customer service and complaint handling
Every product business needs a clear way for customers to get help and raise complaints. We set up your customer support channels: a phone hotline, email support, live chat and support on your social media accounts. Running the channels day to day is your team's work.
Who it’s for
- You are launching a product and have no customer support in place yet.
- Customer questions and complaints arrive through scattered channels and some go unanswered.
- You are starting to sell online and customers expect to reach you by chat or social media.
What you get
- Setup of a customer support phone hotline.
- Setup of email support.
- Setup of live chat support.
- Setup of customer support on your social media channels.
Not included
- Running the support channels once they are set up.
- Training for your own support staff.
- Quality assurance monitoring of support interactions.
- Third-party costs (for example phone lines, live chat software or helpdesk tools).
Third-party costs, taxes and expenses are billed separately unless your proposal states otherwise.
Related services
Instructional content and videos
Manuals, videos, e-learning and FAQs that show customers how to use your product.
From $2,000 per project
Concept store development
A store concept, layout and merchandising plan ready to hand to your fit-out team.
From $8,000 per project
Talk to us about this service
Tell us about your product and what you need. We will reply with a fixed scope, a written fee and a timeline.