Sales & Marketing · Customer Experience

Instructional content and videos

When customers cannot set up or use a product, they call support, leave poor reviews or send it back. We write the manuals and guides, produce video tutorials, build e-learning modules for deeper training and prepare the FAQs.

Who it’s for

  • You are launching a product that needs setup or has features customers could miss.
  • Your support team answers the same how-to questions again and again.
  • Your distributors or retail staff need product training material they can use.

What you get

  • User manuals and guides covering product features, setup and everyday use.
  • Video tutorials that show how to set up, use, troubleshoot and maintain the product.
  • Interactive e-learning modules or online courses for in-depth product training.
  • A set of frequently asked questions (FAQs).

Not included

  • Implementation of the recommendations, which is quoted separately if you want us to do it.
  • Ongoing evaluation after the project ends.
  • Third-party costs (for example filming, voiceover or e-learning hosting).

Third-party costs, taxes and expenses are billed separately unless your proposal states otherwise.

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Talk to us about this service

Tell us about your product and what you need. We will reply with a fixed scope, a written fee and a timeline.